1. Scope of Services
The Company shall provide Credit Education and Advisory Services which include:
1.1 Purchasing (on behalf of the Client) one detailed CIBIL Consumer Information Report (CIR), subject to bureau compliance and KYC requirements.
1.2 Facilitating completion of bureau compliance and KYC formalities required to obtain the CIR.
1.3 Reviewing and analyzing the Client’s Credit History and Credit Score as reflected in the CIR.
1.4 Identifying adverse credit entries and providing advisory consultation regarding possible corrective measures.
1.5 Identifying discrepancies in the CIR and guiding the Client on the dispute resolution process.
1.6 Providing structured recommendations on financial behavior and corrective steps that may positively influence the Client’s credit profile over time.
1.7 Providing advisory support for mutually agreed accounts of concern.
1.8 Offering one complimentary CIR, which the Client may choose to receive either before commencement or at the end of the service engagement.
1.9 As per bureau guidelines, up to two dispute IDs may be raised per CIR purchased. The first two dispute IDs may be included in the membership. The Client must provide relevant documentation before disputes are raised. Delays in submission may require fresh disputes.
2. Nature of Services
2.1 The Company provides Credit Education and Advisory Services only.
2.2 The Company does not guarantee improvement in credit score, change in account status, dispute resolution outcomes, loan approval, or sanction.
2.3 All decisions relating to account updates, settlements, status modifications, or loan approvals are solely at the discretion of the respective Financial Institution, Bank, NBFC, or Credit Bureau.
3. Financial Institution & Bureau Timelines
3.1 Financial Institutions typically take approximately 60–90 working days (or as per their internal policies) after receipt of payment to update their records.
3.2 Credit Bureaus typically take approximately 45–60 days (or as per their policies) to resolve disputes after receiving updates from Financial Institutions.
3.3 Any delays caused by Financial Institutions, Credit Bureaus, or third parties shall not be considered a deficiency in the Company’s services.
4. Status Modification / Settlement Advisory
4.1 In cases where Financial Institutions agree to modify account status (e.g., Settled, Suit Filed, Wilful Default, Written Off, etc.), the Company shall inform the Client of the communicated terms.
4.2 Any payment required must be made directly by the Client to the respective Financial Institution.
4.3 Acceptance or rejection of proposals by Financial Institutions is solely at their discretion.
5. Client Responsibilities
5.1 The Client must provide accurate information and valid supporting documentation in a timely manner.
5.2 Resolution timelines depend on timely submission of documents and payments requested by Financial Institutions.
5.3 If any bureau or institution requires communication directly from the Client’s registered email ID, the Company will assist in drafting the response; however, the Client must send such communication directly.
6. Limitations
6.1 Advisory recommendations are based solely on the CIR obtained from major credit bureaus in India.
6.2 Accounts not visible in the CIR cannot be analyzed unless separately provided by the Client.
6.3 Fast-track services indicate priority handling by the Company; however, external delays cannot be attributed to the Company.
6.4 Credit approval and loan sanction remain subject to the respective institution’s internal credit policy and verification process.
7. Fees & Payment Terms
7.1 Services shall commence only upon receipt of full payment unless otherwise agreed in writing.
7.2 In case of part payments, the balance must be cleared within 30 days from enrollment; failing which the plan may lapse without refund.
7.3 Service/Plan duration refers to the validity period during which advisory services will be provided. After completion, fresh enrollment fees may apply.
8. Escalation
If no response is received from the assigned service team member within 7 working days per request, the Client may escalate the matter to the designated escalation email provided by the Company.
9. Jurisdiction
Any legal dispute arising out of this Agreement shall be subject to the jurisdiction of courts in Bangalore.
10. Applicability
This Agreement applies to any person accessing the website www.maxfincare.com and/or enrolling in Credit Education and Advisory Services offered by Maxfincare.